- Tenancy
- Multi-tenant by construction. Every tenant is isolated at the database layer, and automated cross-tenant attack testing is part of every release.
- Channels
- WhatsApp, voice, SMS, email, web chat, in-app SDKs, Instagram and Messenger, joined into one conversation with one history.
- Industry configurations
- Banking, healthcare, retail, government, education, real estate and SMB arrive pre-configured. A tenant is live in a day.
- Brand
- The tenant's logo, colours, domain and sender IDs. Precise appears nowhere the customer can see.
- Billing
- Metering by channel message, voice second, agent turn and AI consumption, against a rate card the operator sets. The operator keeps the margin.
- Deployment
- Operator datacentre, in-region inference. Model choice per agent: the operator's own, Precise's, or a vendor's, swappable without touching the application.
- Governance
- Guardrails run in code on every turn. Every grounded answer cites its source. Nothing reaches a customer without a human where a human is required.
- Service level
- 99.9% availability. Under two seconds for deterministic intents.